Patient Care & Information Guide
Everything you need to know about your hospital visit, admissions, visiting hours, cashless insurance approvals, and patient rights.
Admission & Discharge Process
Streamlined step-by-step procedures designed to make your hospital stay comfortable and hassle-free.
Inpatient Admission Workflow
- A Doctor Order & Desk Registration Present your doctor's admission slip at the Admission Counter on Ground Floor.
- B Insurance Pre-Authorization / Deposit Submit your TPA card for cashless approval or complete initial advance deposit.
- C Room Allocation & Nurse Escort Select your room preference and receive orientation by our patient relations executive.
Discharge & Recovery Workflow
- A Consultant Clearance & Summary The attending specialist reviews clinical progress and signs off discharge summary.
- B Bill Settlement & Pharmacy Handover Final bill is compiled, TPA approval confirmed, and post-discharge medicines handed over.
- C Home Care & Follow-Up OPD Date Receive diet chart, physiotherapy schedule, and follow-up appointment booking.
Visiting Hours & ICU Safety Protocols
To protect patient recovery and maintain strict infection control, please adhere to our visiting schedule.
| Department / Ward | Visiting Timings | Visitor Limit |
|---|---|---|
| Inpatient Private Rooms & Wards | Evening: 4:00 PM – 7:00 PM Daily | 2 Visitors per patient (Pass required) |
| Intensive Care Units (ICCU / SICU / NICU) | Morning: 11:00 AM – 12:00 PM Evening: 5:00 PM – 6:00 PM | 1 Immediate Family Member (Mask mandatory) |
| Pediatric Ward (PICU) | Parental Stay 24/7 Permitted | 1 Parent allowed bedside |
Cashless Health Insurance Partners
Aurevia Hospitals is empanelled with major private health insurance providers, government schemes, and corporate TPAs.
Star Health Insurance
Private TPAHDFC ERGO Health
Private TPAICICI Lombard
Private TPACare Health Insurance
Private TPAMax Bupa / Niva Bupa
Private TPABajaj Allianz General
Private TPAMedi Assist TPA
Private TPAVipul Medcorp TPA
Private TPAHeritage Health TPA
Private TPAPM-JAY Ayushman Bharat
Government SchemeCGHS / ECHS Scheme
Government SchemeCigna Global & Bupa Int.
International InsuranceCommon Patient Questions
Find clear answers to queries regarding billing, insurance, records, and hospital amenities.
What documents are required during hospital admission?
Please bring a valid Government ID (Aadhaar, Passport, Driving License), doctor consultation slip, prior diagnostic reports, and your Health Insurance / TPA Card for cashless processing.
What are the room categories available at Aurevia?
We offer General Wards (2-4 beds), Twin Sharing Rooms, Private Deluxe Rooms, Super Deluxe Suites, and Presidential Suites equipped with attendant beds, Wi-Fi, and smart TV.
How does cashless insurance approval work?
Submit your TPA card and ID at our 24/7 Cashless Insurance Desk. Our team submits pre-authorization directly to your insurer. Approval is typically processed within 2–4 hours.
What are the visiting hours for inpatient wards and ICUs?
Wards: 4:00 PM – 7:00 PM daily. ICUs (CCU/NICU/SICU): Morning 11:00 AM – 12:00 PM and Evening 5:00 PM – 6:00 PM (1 visitor per patient with pass).
How long does the discharge process take?
Standard discharge takes approximately 2–3 hours once the treating consultant approves discharge. For insurance cashless patients, final bill settlement by TPA may take up to 4 hours.
Your Health Deserves the Right Care.
Connect with experienced specialists, explore tailored health checkup packages, or request an instant doctor appointment today.